Profile
Publish Date
12 February 2009
Rating:
(based on 5 reviews)
Author(s)
- Vasfi Gucer
- Luca Balestrazzi
- Eddie Chan
- Michael Hooker
- Marcio R. Luccas
- Sanjay Pillay
- Neil Pearson
- Pawel Wozniak
Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin Center. He started working for the ITSO in January 1999, and has been writing Redbooks publications ever since. He has more than 15 years of experience in teaching and implementing Systems Management, networking hardware, and distributed platform software. He has worked on various Tivoli customer projects as a Systems Architect and Consultant. Vasfi is also a Certified Tivoli Consultant and an ITIL V2/V3 Manager.
Luca Balestrazzi is a Certified IBM IT Architect in Global Technology Services in Italy. He has five years of experience in the RNSL Rome Laboratory in service support, two years of experience in service support for SystemView and Netfinity products, and 10 years of experience with Tivoli Area of Network and Systems Management products. He also has experience with IBM Service Management (ISM) family products. He has a degree in Economics and is ITIL v3 certified. Luca is working as a Delivery IT Architect on Change and Configuration Management Database (CCMDB) Projects in Italy.
Eddie Chan is a Certified IT Architect in IBM Hong Kong. He has 20 years of IT experience covering Systems Management for mainframe and open systems, IT strategic planning, enterprise IT architecture design, IT optimization, and strategic IT project implementation. He has used the IBM Process Reference Model for IT to design the IT processes for clients, and received much practical experience in providing Service Management for clients. He is currently the lead Technical Solution Architect for IBM Strategic Outsourcing (SO) in Hong Kong and provides infrastructure solution design for SO customers.
Michael Hooker joined IBM in 1997 as an Enterprise IT Specialist in the Tivoli brand. He is currently a Service Management Solution Architect Specialist in the U.S. West Region. He has over 22 of experience in the IT profession, and a Bachelor of Science degree in Computational Applied Mathematics. He is an IBM Certified IT Specialist and is ITIL Certified. He has covered the large IBM accounts for several years. His responsibilities have included leading the development of system management strategy, acting as a Tivoli Adviser to customers, and assisting with high-level designs for large-scale customers and complex opportunities. He is very knowledgeable about the Tivoli portfolio, Enterprise System management, and architecting solutions with Tivoli and other vendors.
Marcio R. Luccas is an IT Service Management Consultant in IBM Brazil. He has more than 12 years of experience working in Information Technology (IT) services, with seven years of experience as an IT Specialist focusing on Asset Management solutions and three years of experience as an IT Project Manager. He has a bachelor's degree in mathematics, focusing on informatics, with a post graduate degree in information technology. He is an Peregrine Implementation Consultant certified in ServiceCenter and is ITIL Foundations certified and an instructor.
Sanjay Pillay is ITIL certified, and a SUN Certified Enterprise Architect for J2EE technology and Certified Business Component Developer for J2EE. He has a bachelor's degree in electronics. He has 16 years of IT experience in the banking, insurance, Service Management, and inventory and Asset Management sectors in the United States, 12 years of which have been with IBM product development. He is currently a key development member of CCMDB Change and Release Process Managers in Austin, TX, and is on the Advanced Deployment Program assisting new customers with their implementation of CCMDB.
Neil Pearson is a Senior IT Specialist working in technical sales at IBM United Kingdom. He has over 17 years of IT industry experience, mostly in Enterprise Systems Management. He joined Tivoli Systems in 1997 as a Technical Consultant and worked in the IBM Software Group Lab Services until 2007, during which time he successfully engaged with over 120 customers worldwide. He is currently responsible for the early product introduction of Tivoli's ISM portfolio. His experience includes Tivoli Business Automation and the ISM family of products. He is ITIL certified and is best known worldwide for his skills in SAP Systems Management.
Pawel Wozniak is an Maximo® Technical Consultant at IBM UK. He has four years of experience as a Technical Consultant in Maximo solutions, focusing recently on CCMDB, TSRM, and the release process. He has a degree in computer science with a focus on the network systems, with a post graduate degree in GIS.
ISBN
0738432210
IBM Form Number
SG24-7677-00