Readers' comments (2) 
Posted by Mr. REDA SHAKER EL-DESOKY ALI on 7 February 2009 at 6:12 i am now implementing tsrm i ned good docs |
Posted by Mr. Saravana Murugesan on 20 July 2009 at 0:02 i need to know the synchronization architecture and configuration for implementing TSRM on HA |
Profile
Publish Date
26 November 2008
Last Update
05 December 2008
Rating: Not yet rated
Author(s)
- Vasfi Gucer
- Bruno Caiado Paranhos Carneiro
- Dietmar Herrmann
- Satya N. Misra
- Richard Noppert
Vasfi Gucer is an IBM Certified Consultant IT Specialist at the ITSO Austin Center. He started working for ITSO in January 1999 and has been writing Redbooks publications since then. He has more than 15 years of experience in teaching and implementing systems management, networking hardware, and distributed platform software. He has worked on various IBM Tivoli customer projects as a systems architect and consultant. Vasfi is also a Certified Tivoli Consultant.
Bruno Caiado Paranhos Carneiro is a Process Architect for IBM Global Technology Services. His areas of specialization include service-level management, service evaluation frameworks, and IT governance. He currently develops governance mechanisms to ensure the delivery of valuable and standardized IT services to worldwide customers.
Dietmar Herrmann is a Project Manager at IBM IT Delivery in Germany. He holds a degree in computer science and has 15 years of experience in IT, focusing on server hosting, data center organization, project implementation, process development, and account transitions. He is an ITIL-Certified Service Manager and a Project Management Professional and Trainer for the ITIL Foundation in Germany. Currently he is involved in the implementation of IBM Tivoli Maximo in IBM IT Delivery Germany.
Satya N. Misra is working with IBM as Availability and Capacity Manager in the Service Management group for IBM India. He holds a master's degree in computer science and has 8 years of experience in IT support and delivery. He has expertise in IT service management using standards such as ITIL, ISO 20K, and project management methods.
Richard Noppert is a Solution Architect at MACS BV in the Netherlands. He holds a degree in computer science and has 14 years of experience in IT, focusing on system design, project implementation, and system management. He is a Certified Tivoli Consultant with expertise in service management, ITIL processes, and project management. He is currently engaged in several Tivoli Service Desk implementation projects in Europe.
ISBN
073843177X
IBM Form Number
SG24-7613-00