Jon Tate is a Project Manager for IBM System Storage SAN Solutions at the International Technical Support Organization, San Jose Center. Before joining the ITSO in 1999, he worked in the IBM Technical Support Center, providing Level 2 support for IBM storage products. Jon has 23 years of experience in storage software and management, services, and support, and is both an IBM Certified IT Specialist and an IBM SAN Certified Specialist. Jon also serves as the UK Chair of the Storage Networking Industry Association.