Profile
Publish Date
22 May 2009
Last Update
06 July 2009
Rating: Not yet rated
Author(s)
- Bertrand Dufrasne
- Kerstin Blum
- Uwe Dubberke
- Marcus Gorzellik
- Gabor Penzes
Bertrand Dufrasne is an IBM Certified Consulting IT Specialist and Project Leader for IBM System Storage disk products at the International Technical Support Organization, San Jose Center. He has worked at IBM in various IT areas. Bertrand has written many IBM Redbooks publications and has also developed and taught technical workshops. Before joining the ITSO, he worked for IBM Global Services as an Application Architect in the retail, banking, telecommunication, and healthcare industries. He holds a Masters degree in Electrical Engineering from the Polytechnic Faculty of Mons (Belgium).
Kerstin Blum is an accredited Senior Product Service Specialist at the ESCC (European Storage Competence Center) in Mainz, Germany. She joined IBM in 1999 and since then has worked as a Product Field Engineer (last level support) on various ESS generations and DS8000, and focuses on SSA, ISS, DDM, and MES. She was assigned for 18 months as the EMEA Field Support Interface with the ESS/DS8000 Development and Test teams in Tucson, AZ. She holds a degree in Electrical Engineering, with the specialization in Communications Engineering, from the University of Applied Sciences of Wiesbaden (Germany).
Uwe Dubberke is an IBM Certified Specialist for High-End Disk Solutions, working as a Field Specialist (RDS) for DASD and SAN products in Germany. Starting in 1990 at IBM, he was responsible for high-end customers as an Account CE. He also worked as an SE. Since 1999, he has supported the EMEA Central Region Hardware Support Center in Mainz as a virtual member. Since 2005, he has also been a virtual member of the SAN Support Group in Mainz. He holds a degree in Electrical Engineering, with a specialization in Communications Engineering, from the University of Applied Sciences of Gelsenkirchen (Germany).
Marcus Gorzellik is an IBM Certified Specialist for High End Disk Solutions, working for the High End Storage System Support Center in Mainz, Germany. He has 12 years of experience in PC/Server and Network Hardware support. For the past 4 years, he has provided support for Customer and Customer Service representatives for High End Disk Subsystems, such as DS8000, DS6000 and ESS. His main focus is Open System attachment of high-end storage including IBM AIX systems, Windows, and Linux.
Gabor Penzes is a Test Engineer and System Administrator working for DS8000 Storage Servers in Vac, Hungary. He has more than 10 years of experience in planning, developing and supporting UNIX-based storage and server system architectures and networks. He holds a degree in Information Engineering from the University of Pecs (Hungary). His main focus is Storage and Highly Available Cluster Systems on AIX and Linux platforms.
IBM Form Number
REDP-4500-00