Readers' comments (1) 
Posted by Mr. Marcos Cruz on 26 January 2009 at 12:24 the best redbook for pre sales activities... |
Profile
Publish Date
19 December 2007
Last Update
07 July 2008
Rating:
(based on 6 reviews)
Author(s)
- Jim Cook
- Dick Bresenham
- Harold Distler
- Dwight Harrison
- Henry Matos
- Glen McClymont
- Yohichi Nakamura
- Greg Young
Jim Cook is a Senior Software Engineer Project Leader at the ITSO, Rochester Center. He leads teams that produce IBM System i announcement presentation sets that are maintained on the System i technical support Web sites and presents at ITSO Forums internationally. Jim also produces Redbooks publications about various System i and i5/OS-related topics.
Dick Bresenham is a Senior iSeries Techline Specialist on the Western Area team in Dallas, Texas, providing iSeries pre-sales technical marketing support. Prior to joining IBM Techline, he was a System/36, System/38, and AS/400/iSeries Systems Engineer. He joined IBM as a Process Engineer in Austin, Texas, and has 23 years of service with IBM.
Harold Distler is a Consulting Product Specialist with Sirius Computer Solutions, an IBM Premier Business Partner. Harold assists customers with System i hardware ordering and configuration processes and has worked on several System Handbook and System Builder residencies.
Dwight Harrison is a System i Remote Hardware Support Specialist in Rochester, Minnesota. He worked both in the Rochester development lab and in the field for 24 years prior to joining the Rochester Hardware Support Center in January 1993. In the Support Center, Dwight provides remote diagnostics and interfaces with developers to resolve customer reported problems in both hardware and software support. He has participated in previous residencies for the Handbook and Builder.
Henry Matos is a Senior System i Technical Sales Specialist for the IBM Latin America Techline organization based in Atlanta, Georgia. He joined IBM in 1976 as a Computer Operator trainee for the Program Information Department in Hawthorne, NY, where all of IBM program products where originally distributed. After several internal staff and management positions, in 1988, he accepted a position as an IBM AS/400 Systems Engineer for the Midtown Manhattan DR4 Branch office. Later he joined the IBM Technical Support organization, which then became the IBM Americas Techline organization. In 1997, he became the first Techline Specialist for the new Latin America Techline team.
Glen McClymont is a Senior AS/400 Techline Specialist with IBM in Canada. Since 1988, he has worked with the System i product family in customer hardware support, software support, and most recently in pre-sales marketing support. Glen has over 30 years of experience with IBM. He is an alumni resident for the ITSO from previous Handbook and Builder residencies, providing expertise between updates.
Yohichi Nakamura is an IT Specialist with IBM Japan Systems Engineering Co., Ltd. He works in IBM System i Advanced Technical Support team for Japan as a specialist for IBM System i. He has three years of experience on the IBM System i platform. His areas of expertise include overall of i5/OS operations, LPAR configurations, performance analysis and networking.
Greg Young is a System i Technical Sales Specialist in Minneapolis, MN. He joined IBM in 2004 as a System i Licensed Internal Code software developer before transferring to the field in 2006. As a Technical Sales Specialist, he provides pre-sales technical marketing, high availability, external storage, and LPAR configuration support.
IBM Form Number
REDP-5052-00