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Posted by Adam Smye-Rumsby on 25 January 2013 at 6:17
Nicely crystallizes much of the current thinking around Social Business.
"In large organizations, this tacit information is rarely
unique to an individual." -- the corollary is that in small organizations, tacit information is unique to a handful of individuals. In the US, where 10,000 people reach retirement age every day, there is possibility of a succession crisis for companies not paying attention. I wrote more about this recently for IBM's Social Business Insights blog: bit.ly/X8bc8H