Profile
Publish Date
11 March 2009
Last Update
24 March 2009
Rating: Not yet rated
Author(s)
- Budi Darmawan
- Alessandra Condoleo
- Randall Bingham
- Vincent Leo
Budi Darmawan is a project leader at the International Technical Support Organization, Austin Center. He writes extensively and teaches IBM classes worldwide on all areas of systems and application management. Before joining the ITSO 10 years ago, Budi worked in IBM Indonesia as a lead implementer and solution architect. His current interests are business service management, application management, and Java programming.
Alessandra Condoleo is a solution designer for GTS Italy, working in the SPL2 team designing and implementing IT Lifecycle Management and Governance Service solutions. She has been working at IBM for two years and is currently in a Master's degree program for Business Administration. She developed the ROI SOA investment calculation tool. Alessandra is a Netcool Trained practitioner and is ITIL Foundation Certified. Before working at IBM two years ago, Alessandra worked at the University of Pisa, Italy, as a programmer. She received the "Laurea" (M.S.) degree in Biomedical Engineering (summa cum laude) from the University of Pisa.
Randall Bingham is a Network Performance Engineer in the USA. He has 20 years of experience in the telecommunications industry. He has worked at IBM for 4 years. His areas of expertise include Network Management, Performance Management,and Fault Management.
Vincent Leo is a Level 2 Support Engineer in Malaysia. He has 8 years of experience in application support and performance management for the telecommunication field, and has been with IBM for 3 years. He is CCNA, MCSE, and RHCT certified, and holds a degree in Mechanical Engineering from the University of Leicester. His other areas of expertise include storage systems and embedded Linux.
ISBN
0738432474
IBM Form Number
SG24-7689-00