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Index of Lotus Support Service Offerings

1. Priority Service Program provides support services that enhance and build upon the Software Maintenance available through the Passport Advantage program.

2. Field Support Services (FSS) offers on-site assistance and consulting engagements that can focus on application performance tuning, Enterprise service implementation, migration projects, or simply sharing best practices and techniques for your Domino environment.

3. IBM Software Services for Lotus is a team of highly skilled consultants with broad architectural knowledge, deep technical skills, and access to developers and product support personnel in IBM Software research and development facilities. We provide worldwide support for Lotus Software solutions and offerings through a set of services that make it easy to design, build, test and deploy collaborative solutions for e-business.


Index of Related Support Service Guide

1. IBM Software Support Guide provides guidelines and reference materials that customers need when they
require IBM service and support.

2. Passport Advantage Software Maintenance includes upgrade protection and technical support. Software maintenance is included with licenses acquired through Passport Advantage, through Business Partners who remarket iSeries and pSeries, or IBM directly.

3. Passport Advantage e-Indicent Submission provides customers who have active software maintenance for IBM distributed software acquired through Passport Advantage a means to submit support issues via email.